大学英语四级阅读单选题讲解「推论题」

　　大学英语四级阅读单选题【推论题】一

　　Inrecentyears，Israeliconsumershavegrownmoredemandingasthey'vebecomewealthierandmoreworldly-wise.Foreigntravelisanationalpassionithissummeralone,onein10citizenswillgoabroad.Exposedtohigherstandardsofserviceelsewhere,Israelisarereturninghomeexpectingthesame.Americanfirmshavealsobegunarrivinginlargenumbers.ChainssuchasKFC,McDonald'sandPizzaHutaresettinganewstandardofcustomerservice，usingstrictemployeetrainingandconstantmonitoringtoensurethefriendlinessoffrontlinestaff.EventheAmericanhabitoftellingdepartingcustomerstoHaveanicedayhascaughtonalloverIsrael,uNobodywakesupinthemorningandsays,Letsbenicer，,saysItsikCohen,directorofaconsultingfirm.Nothinghappenswithoutcompetition.

　　Privatizationforthethreatofit,isamotivationaswell.Monopolies(垄断者)thatuntilrecentlyhavebeenfreetotaketheircustomersforgrantednowfearwhatMichaelPerry,amarketingprofessor，callstherevengeful(报ft的)consumer.WhenthegovernmentopenedupcompetitionwithBezaq,thephonecompanyitsinternationalbranchlost40%ofitsmarketshare,evenwhileofferingcompetitiverates.SaysPerry,Peoplewantedrevengeforalltheyearsofbadservice?Theelectriccompanywhosemonopolymaybeshort-lived*hassuddenlystoppedrequiringuserstowaithalfadayforarepairman.Now,appointmentsarescheduledtothehalf-hour.Thegraceless￡1A1Airlines,whichisalreadyatauction(拍卖)，hasretraineditsemployeestoemphasizeserviceandisboastingabouttheresultsinanadcampaignwiththesloganYoucanfeelthechangeintheair.Forthefirsttime?praiseoutnumberscomplaintsoncustomersurveysheets.

　　6.Itmaybeinferredfromthepassagethat_.

　　A.customerserviceinIsraelisnowimproving

　　B.wealthyIsraelicustomersarehardtoplease

　　C.thetouristindustryhasbroughtchainstorestoIsrael

　　D.Israelicustomerspreferforeignproductstodomesticones

　　7.Intheauthorsview,higherservicestandardsareimpossibleinIsrael__?

　　A.ifcustomercomplaintsgounnoticedbythemanagement

　　B.unlessforeigncompaniesareintroducedingreaternumbers

　　C.iftheresnocompetitionamongcompanies

　　D.withoutstrictroutinetrainingofemployees

　　8.IfsomeoneinIsraeltodayneedsarepairmanincaseofapowerfailure,--?

　　A.theycanhaveitfixedinnotime

　　B.it,snolongernecessarytomakeanappointment

　　C.theappointmenttakesonlyhalfadaytomake

　　D.theyonlyhavetowaithalfanhouratmost

　　9.TheexampleofElAIAirlinesshowsthat

　　A.revengefulcustomersareathreattothemonopolyofenterprises

　　B.anadcampaignawayoutforenterprisesillfinancialfiffictilty

　　C.agoodsloganhasgreatpotentialforimprovingservice

　　D.staffretraininginessentialforbetterservice

　　10.WhydidBezaq'sinternationalbranchlose40%mitflriarketshare?

　　A.Becausetheratesitofferedwerenotcompetitiveenough.

　　B.Becausecustomersweredissatisfiedwithitspastservice.

　　C.Becausetheserviceofferedbyitscompetitorswasfarbetter.

　　D.Becauseitnolongerreceivedanysupportfromthegovernment.

　　讲解答案：

　　6.A由短文主题及第一段要点，尤其是第一段第三不难推出答案为A，而本埋中选项B、C、D干扰系数并不大，故本题虽推论题，但并不难。

　　7.C由短文主B及第一段最后一句及第二段内容，可推知业务水平需要竞争而消费者申诉是否得到重视A，是否有大量外国公司进入国内市场B，和是否对雇员进行严格的常规训练D，相对而言不是作者要强调的要点。

　　8.D本题涉及对短文第二段第五句的理解，应用于实际，即答案D。

　　9.D本题涉及短文第二段最后关于EIAI航空公司的事例，本例说明的是员工再培训对公司竞争力提高的重要性。

　　10.B根据题干，答案出处应在第二段第二至第四句，这一层次涉及的要点是therevengefulconsumer。

　　大学英语四级阅读单选题【推论题】二

　　Newtechnologylinkstheworldasneverbefore.Ourplanethasshrunk.Itsnowaglobalvillagewherecountriesareonlysecondsawaybyfaxorphoneorsatellitelink.And，ofcourse，ourabilitytobenefitfromthishigh-techcommunicationsequipmentisgreatlyenhancedbyforeignlanguageskills.

　　Deeplyinvolvedwiththisnewtechnologyisabreedofmodernbusinesspeoplewhohaveagrowingrespectfortheeconomicvalueofdoingbusinessabroad.Inmodernmarkets，successoverseasoftenhelpssupportdomesticbusinessefforts.

　　Overseasassignmentsarebecomingincreasinglyimportanttoadvancementwithinexecutiveranks.Theexecutivestationedinanothercountrynolongerneedfearbeingoutofsightandoutofmind，Heorshecanbesurethattheoverseaseffortiscentraltothecompanysplanforsuccess，andthatpromotionsoftenfolloworaccompanyanassignmentabroad.Ifanemployeecansucceedinadifficultassignmentoverseas，superiorswillhavegreaterconfidenceinhisorherabilitytocopebackintheUnitedStateswherecross-culturalconsiderationsandforeignlanguageissuesarebecomingmoreandmoreprevalent(普遍的).