求一篇英语500字的酒店前厅部简介。

Theaimofahotelistocreateahomeawayfromhomeforallthetravellingguestswhoneedrest,foodanddrink.

Thefrontofficeofahotelisnotonlyits“shopwindow”butalsoits“nervecenter”.Thefrontofficestaff’sefficiencyandpersonalityareofgreatimportancetoguest’svacationorbusiness,andindeed,thehotel’soperationitselfaremadeorruined.

Thefrontofficestaffseemto“doitall”-receivereservations,registerguests,assignrooms,distributebaggage,storeguests’valuables,provideinformation,delivermailsandmessages,exchangeforeigncurrencies,checkroomoccupancies,checkguestsoutandsoon.

Inordertofulfilthesetasks,thestaffmusthaveaneatandsmartappearance,goodmanners,adaptability,knowledgeoflanguagesandaheadforfigures.Themostimportantofallthequalitiesisareallikingforpeopleandawarmdesiretohelpthem.

Besides,frontdeskstaffshouldencourageandsettletheguests’complaints.Thatwillsootheanunhappyguestandrevealthehotel’sproblemssothattheoperationcanbebettered.

Inshort,allstaffoughttorememberthatthehotelwillenjoygreaterfinancialsuccessonlywiththegreatersatisfactiontheguestsreceivefromthe“homeawayfromhome”.