在酒店做咨客需要哪些英语常用语

1、Goodmorning/afternoon/evening,sir/madam.早上/下午/晚上好，先生/女士。

2、Goodnight.晚安。

3、Haveagoodtime!祝您过得愉快！

4、Wishyouamostpleasantstayinourhotel.愿您在我们酒店过得愉快！

5、I’msorry.对不起，很抱歉。

6、Excuseme.打扰一下，对不起。

7、Sorrytohavekeptyouwaiting.对不起，让您久等了。

8、Justamoment,please.请稍等一下。

9、Iapologizeforthis.我为此道歉。

10、CanIhelpyou.我能帮您吗？

11、It’sverykindofyou.您真客气。

12、Thankyou.谢谢您。

13、Youarewelcome.不用谢。

14、Iamatyourservice.乐意为您效劳。

15、Turnleft/right.往左/右转。

16、Thisway,please.请这边走。

17、It’sonthesecondfloor.在二楼。

18、Happybirthday!生日快乐！

HappyNewYear!新年快乐！

MerryChristmas!圣诞快乐！

19、MayIcomein?我可以进来吗？

20、MayIknowyourroomnumberandname?我能知道您的房间号码和姓名吗？总台

基本句型

一、预订服务

Goodmorning.ThisisRoomreservation.MayIhelpyou?

早上好客房预订处，我能为您做什么？

Whatkindofroomwouldyouliketoreserve?

您想订哪种类型的房间?

Asingleroomoradoubleroom?

要单人间还是双人房间？

Forwhichdatesdoyouwanttobooktherooms?

您想订哪几天的房间呢？

Whattimewillyoubearriving?

您将在何时到达？

MayIknowyourname?

您能告诉我您的名字吗？

Howlongwillyoubestaying?

您将要住多久？

I’dliketoconfirmyourreservation.

我要确认一下您的预订。

I’llchecktheroomavailability.

我查查客房预订情况。

YoushouldpayadepositofUS$1000beforehand.

您应预期付1000美元的定金。

Thereisa10percentdiscount.

10%的折扣。二、接待服务

Whatkindofroomwouldyoubeprefer?

您要什么样的房间？

Haveyougotabooking?

您预订了吗？

Asingleroomoradoubleroom?

要单人间还是双人房间？

Adoubleroomcosts368Yuanpernight.

双人房的房价是每晚368元。

Breakfastisalsoincluded.

早餐也包括在内。

MayIseeyourpassport?

我能看一下您的护照吗？

Couldyoufillinthisform,please?

请您填一下这张登记表好吗？

Thisisyourroomcardandroomkey?

这是您的房卡和房间钥匙。

Couldyousignyourname,please?

请您签一下名，好吗？

Ifyouleaveafter6:00p.m,you’llhavetopaythefullaccount.

晚上六点以后退房,按全天收费计算.

You’llhavetoregisterindividually,please.

请你们分开登记。

Howwouldyouliketopay,sir,incashorbycreditcard?

先生请问您是用现金付款还是用信用卡付账？

Ifeelterriblysorry.thisisthebusiestseasonandallkindsofroomsarefullybooked.

非常抱歉这个季节人多，各种房间都订满了。

Doyouknowwhichunitisresponsibleforthereception?

您知道您是由哪个单位负责接待的吗？

Couldyoukeepyourroomkeyuntilyoucheckout?

请您在住宿期间自己保管钥匙，直到结帐离开。三、收银服务

Hereisyourbill.It’s2000Yuaninall.

这是您的账单。总共2000元。

Howwouldyouliketopay,sir,incashorbycreditcard?

先生请问您是用现金付款还是用信用卡付账？

Pleasecheckitandsignhere.

请核对一下在这里签个字。

Iwillwriteoutareceiptforyou.

我给您开一张收据。

MayIcheckthedetailsforyou,please?

我能为您核对账单上的详细内容吗？

Doyouhaveanychargesforthismorning?

您今天是否挂帐用酒店的服务?

We’llhavetochargeyou$10extra.

我们要向您额外收10美元。

Didyoumakeanyphonecallsfromroom,sir?

先生您从房间打过电话吗？

Excuseme,sir,butIdon’tthinkthatwillbeenough.

先生对不起，我认为钱数不够。

Iamsorry,sir,therehasbeenanerrorinyourbill.PleasewaitaminutewhileIcorrectit.

对不起先生，您的帐单算错了。请稍候我马上把它改过来。

Isyourbaggagedownyet,sir?Couldyoucheckoutafteryourbaggagehavebeenbroughtdown,please?

先生您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？

Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtotheregulationsofbank,itmustbecancelled.

对不起,您的信用卡已经止付。根据银行规定要取消。四、兑换外币

Theratesofexchangeareontheboardthere.

今天的兑换牌价在那里的牌子上。

Howmuchwouldyouliketochange?

您要换多少？

It’s8.10YuanRMBforoneUSdollar?

1美元兑换8.10元人民币。情景对话

一、Checkin

1.

C:Goodafternoon,sir.Welcometoourhotel.MayIhelpyou?

G:Yes.Ibookedaroomoneweekago.

C:MayIhaveyournameplease,sir?

G:JohnSmith.

C:Justamoment,sir.WhileIlookthroughoutlist.Yes,Wedohaveareservationforyou,Mr.Smith.Acityviewsingleroomwithbath.You’vepaid2000YuanRMBasadeposit.Isthatcorrect?

G:That’sit.

C:Wouldyoupleasefillinthisregistrationcard,sir?

G:Sure.Hereyouare.IthinkI’vefilledineverythingcorrectly.

C:Letmesee…Name,address,nationality,forwardingaddress,passportnumber,signatureanddateofdeparture.Oh,here,sir.Youforgettofillinthedateofdeparture.MayIfillitinforyou?Youareleavingon…

G:October24.

C:MayIseeyourpassport,please?Thankyou,sir.Noweverythingisinorder.Andhereisyourkey.Mr.Smith.Yourroomnumberis1107.It’sonthe11thfloorandyourroomrateis500RMBpernight.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.

G:Yes,I’llkeepitwithcare,thankyou.

C:Ihopeyouenjoyyoursstaywithus.2.C:Goodafternoon,madam.CanIhelpyou?

G:Goodafternoon,Iwantasingleroom,please.

C:Haveyoumadeareservation?

G:No,Ihaven’t.

C:Howlongdoyouwanttostay?

G:Threedays.

C:I’llseewhatwehave,madam.Oh,yes.Icanofferyouaroomontheeightfloor.

G:Fine.

C:MayIseeyourpassport?

G:Ofcourse.Hereyouare.

C:Thankyou.Madam.Couldyoufillinthisform,please?

G:Yes.Hereitis.

C:Thankyou,Hereisyourkey.It’sRoom808ontheeightfloor.

G:Thankyouverymuch.Goodnight.二、Checkout

1.C:Goodmorning.CanIhelpyou?

G:Yes.Iwouldliketocheckout.CouldIhavemybill.Please?

C:Certainly,sir,MayIknowyournameandyourroomnumber,please?

G:Dennisblack,Room1108.

C:Allright.Hereisyourbill,Mr.Black.Thetotalis1800Yuan.

G:Thefigureseemsright.

C:Howwouldyouliketopay,Mr.Black,incashorbycreditcard?

G:Incash.Hereisthemoney.

C:Thankyou,Mr.Black.Justamoment,please,I’llwriteoutareceiptforyou.

2．C:Goodmorning.CanIhelpyou?

G:Yes,I’dliketocheckoutnow.

C:CanIhaveyournameandroomnumber,please?

G:Johnsmith,room1208.

C:MayIhaveyourroomkey,please?

G:Sure.Hereyouare.

C:Justamoment,please…..Mr.Smith.Hereisyourbill.Wouldyouliketocheckit?

G:I’msorry.What’sthe20Yuanfor?

C:That’sforthedrinksyouorderedfromyourroom.

G:Isee.

C:Howwouldyouliketomakepayment,Mr.Smith?

G:I’dliketopayincash.

C:That’llbe2180Yuan.

G:Hereyouare.

C:Here’syourchangeandreceipt,Mr.Smith,I’llsendabellmanuptogetyourluggage.

G:Thankyou.

C:Youarewelcome,Good-bye.

三、Reservation

1.C:Goodmorning.Thisisroomreservation.MayIhelpyou?

G:Yes,I’dliketobookaroom,please.

C:Fine,Forwhichdate?

G:ForOct.1st.

C:Forhowmanynights?

G:Twonights.

C:Asingleroomoradoubleroom?

G:Adoubleroom.

C:Couldyougivemeyourname,please?

G:Mr.JohnCook.

C:MayIhaveyourtelephonenumber,please?

G:021-81006382

C:Whattimedoyouexpecttoarrive,sir?

G:Atabout6.p.m.

C:Fine,Mr.JoneCook,adoubleroomforOct.1stand2nd.

G:Thatisright.Good-bye.

C:Good-byeandwearelookingforwardtoseeingyou.2.C:Goodmorning.Roomreservation.CanIhelpyou?

G:I’dliketomakeareservation.

C:Whenfor?

G:ForSept.9th.

C:Forhowlong?

G:Aboutaweek.

C:Couldyouholdtheline,please?I’llcheck….

Thankyouforwaiting,sir.I’mafraidourhotelisfullybookedonthosedays.

G:That’sallright.

C:We’reverysorry,sir.Wehopeyouunderstand.

礼宾部

基本句型

MayItakeyourluggageforyou?

我来帮您拿行李，好吗？

Justamoment,please.I’llbringaluggagecart.

请稍等一下我去推一辆行李车来。

Don’tworry,sir.Yourluggagewillbesentupatonce.

先生别担心，您的行李很快就会送上去的。

Whenyoucheckout,pleasecallnumber32andwe’llhelpyouwithyourluggageimmediately.

如果您要离店，请打电话32，我们会马上帮您运送行李的。

Howmanypiecesofluggagedoyouhave?

请问您有几件行李？

Twosuitcasesandonebag.Isthatright?

两只箱子和一个包，对吗？

I’llshowyoutotheFrontDesk..Thiswayplease.

让我带您去总台，请走这边。

Isthereanythingvaluableorbreakableinyourbag?

您包里有贵重或易碎物品吗？

MayIhaveyourroomkey,please.

请把您房间的钥匙给我好吗？

MosttaxidriversdonotspeakEnglish.ItishelpfulifyouhaveyourdestinationwritteninChinese.

大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。

Whenyoureturntothehotel,pleaseshowthishotelcardtothetaxidriver.

当您要返回酒店时，请向出租车司机出示一下酒店名片。

Accordingtoregulation,wedon’tacceptfood,combustible,valuableandbreakableobjects.

根据规定食品、易燃品、贵重物品和易碎品都不给予保管。

Isthisthecorrectnumberofbags?

您的行李数目对吗？