公司前台接待常用英语会话

前台接待访客常用会话（1）

许多规模比较大的公司都有一个接待员，我们通常叫前台。Theworkofareceptionistisinterestingandvaried.前台的活可是不少。Theworkisalsoimportantbecausethereceptionististhefirstpersonvisitorsseewhentheycometoafirm.Sothereceptionistgivesthemthefirstideaofthefirm.

我们来看看Rose这位前台是怎样接待来访客人的吧。RoseisareceptionistatModernOfficelimited.InthispartRosewillspeaktoMr.Hussein,whohasanappointmentwiththeSalesManagerMr.Shelliat11:30.

ROSE:Goodmorning.CanIhelpyou?

MRHUSSEIN:Goodmorning.IsthisModernOfficeLtd.?

ROSE:Yesitis.

MRHUSSEIN:IhaveanappointmentwiththeSalesManagerat11:30.

ROSE:MayIhaveyourname,please?

MRHUSSEIN:Hussein.OmarHussein.I'mfromtheGulfTradingCompany.

ROSE:Letmesee...Ahyes,MrHussein.Pleasetakeaseat,MrHussein.I'lltelltheManager'sSecretaryyouarehere.

(DIALS)

MARIA:MrShelli'sOffice.

ROSE:HelloMaria,thisisReception.MrOmarHusseinishere.HehasanappointmentwithMrShelliat11.30.

MARIA:MrOmarHussein?

ROSE:Yes,he'sfromtheGulfTradingCompany.

MARIA:Oh,yes,that'sright.I'llcomeandfetchhimnow.

ROSE:Thanks.(REPLACESPHONE)MrShelli'ssecretaryiscomingdownnow.

MRHUSSEIN:Thankyou.

MARIA:MrHussein?

MRHUSSEIN:Yes,that'sright.

MARIA:I'mtheSalesManager'ssecretary.Pleasecomethisway.I'lltakeyoutohisoffice.

前台接待访客常用会话（2）

一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose是怎么做的吧！

ThesecondvisitorisMrLi.Hehasnotanappointment,buthewantstoseeMrShelli.

MRLI:Goodmorning.

ROSE:Goodmorning.Oh,MrLi.Howareyou?'

MRLI:I'mfine,thanks,andyou?

ROSE:Oh,busyasusual.DoyouwanttoseeMrShelli?

MRLI:Yes,please.

ROSE:Haveyouanappointment?

MRLI:Er...No,Ihaven't.Yousee,Ionlyarrivedinthecountrythismorning.

ROSE:Well,Iknowhe'sbusyatthemomentbutI'llaskhissecretarywhenhe'llbefree.Pleasesitdown.

MRLI:Thankyou.

(DIALS)

MARIA:MrShelli'soffice.

ROSE:Oh,helloMaria.It'sreceptionagain.IhaveMrLihere.Hehasn'tanappointmentbuthe'dliketoseeMrShelli.Whenwillhebefree?

MARIA:Letmesee...Well,Hmmm,he'llbefreeabout12.30.CanMrLiwait?

ROSE:MrShelliwillbefreeabouthalfpasttwelve.Canyouwait?

MRLI:What'sthetimenow?

ROSE:It'snearly12:00.

MRLI:Ohthat'sfine.I'llwait.

ROSE:(TOMARIA)Maria,MrLiwillwait.

MRLI:Right.I'llfetchhimwhenMrShelli'sfree.

ROSE:Thanks.(REPLACESPHONE)(TOMRLI)She'llcomeandfetchyoulater.

MRLI:Thankyou.

ROSE:Whereareyoustaying,MrLi?

MRLI:AtthePlaza.

ROSE:ThePlaza?

MRLI:Yes,Iusuallystaythere.

前台接待访客常用会话（3）

公司里常来的客户一般前台都熟悉。当然也会有陌生人来造访。这不MrLefere来造访MrBallito了。且看Rose如何处理。

MRLEFERE:Goodmorning.

ROSE:Goodmorning.CanIhelpyou?

MRLEFERE:Er,yes.IhaveanappointmentwithMrBallitoataquarterpastten.

ROSE:MayIhaveyournameplease?

MRLEFERE:PaulLefere…fromtheInternationalHotelGroup.

ROSE:Thankyou.Pleasetakeaseat,MrLefere,andI'llphoneMrBallito'soffice.

(DIALS)

OPAL:MrBallito'soffice.

ROSE:Hello,Opal.ThisisReception.MrLefereishereforhis10:15appointment.

OPAL:OhyesRose.MrBallito'sexpectinghim.HeisinRoom9onthefirstfloor.

ROSE:Thanks.(REPLACESPHONE)MRLefere,wouldyoupleasegouptoRoom9onthefirstfloor.MrBallito'sexpectingyou.

MRLEFERE:Room9onthefirstfloor.

ROSE:That'sright.Thestairsareontheleft.

MRLEFERE:Thankyou.