外贸英语售后服务口语对话

A: Good morning, sir. How can I assist you with your product?

B: Good morning. I recently purchased one of your products, and it seems to have a defect. Can you help me with the warranty process?

A: Of course, I'm sorry to hear that. Could you please describe the issue you're experiencing?

B: Yes, the screen on my device is flickering, and it's quite distracting. I believe it's a manufacturing defect.

A: I understand. Please provide me with the order number and the date of purchase, so I can check our records.

B: The order number is 12345678, and I bought it on March 1st.

A: Thank you for that information. I see that you're within the warranty period. I will initiate a return authorization for you. Please send me a photo of the defect for further assessment.

B: Sure, I'll send it right away.

A: Perfect. Once we receive the photo, we'll send you a return label. Please send it back to us at the address provided. It will be inspected upon arrival, and if it's confirmed to be a defect covered by the warranty, we will repair or replace it at no additional cost.

B: Great, thank you for your help. I appreciate the quick response.

A: You're welcome. We value our customers and want to ensure your satisfaction. Your product should be back in perfect working order shortly. If you have any more questions or concerns, feel free to reach out to us. Have a wonderful day!