酒店前台接待日常英语知识「」
酒店前台接待在日常工作中需要掌握以下英语知识:
欢迎用语:Good morning/afternoon/evening, welcome to [Hotel Name]. How may I assist you?
检查入住:Could you please provide your ID and credit card for check-in?
常见问题解答:Do you have rooms with a view? Yes, we have several rooms with a beautiful view of the city.
餐饮服务:Would you like to reserve a table at our restaurant? Yes, I’d like to book a table for two at 7 PM.
退房提醒:Please check out by 12 PM. If you need an extension, let us know in advance.
礼貌用语:Is there anything else I can do for you? If you have any questions, don’t hesitate to ask.
抱歉和感谢:I apologize for the inconvenience. Thank you for your patience.
常用短语:Room service, please. (请提供客房服务。) Could you help me with my luggage? (能帮我拿行李吗?) How do I get to the gym? (我怎么去健身房?)
掌握这些基本的日常英语知识,有助于酒店前台接待更顺畅地与客人沟通,提供优质的服务。
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